Frequently Asked Questions

ABOUT ZANOOGO

What is Zanoogo?
Zanoogo is a UK-based platform showcasing original hand-painted, digital, and photographic works or art, transformed into premium, handcrafted products.

We blend exceptional artwork with high-end craftsmanship to create striking and unique homeware, furniture, clothing, and stunning framed wall art.

Every piece is hand-crafted in the UK using high-quality materials, ensuring a combination of artistry and craftsmanship that stands apart.

Why is the website not fully eCommerce yet?
Zanoogo is launching in two phases. Currently, you can explore some of the collection to get a feel for what’s to come.

The full eCommerce website will launch in Spring, 2025, when you’ll be able to see the full collection of products and more than 100 pieces of unique art, all available to purchase directly.

ARTWORKS

Are the artworks original?
Yes. Artworks available from Zanoogo are original and exclusive to us.

Our art collection includes:

  • Hand-painted artworks – Selected pieces from independent artists, professionally digitised for high-quality prints and products.

  • Digital artworks – Created using advanced digital techniques, some from scratch, others based on modified painted works.

  • Photographic works – Carefully curated photographs, sometimes enhanced or adapted to create unique compositions.



Can I buy the original painted artwork?
At this stage, Zanoogo focuses on high-quality prints and product applications. However, some original pieces may be available for direct purchase in the future.

Will more artwork be added after launch?
Yes! The collection will expand over time, with new artworks and product designs introduced in phases.

SHIPPING & RETURNS

Where do you ship to?
Initially, we will ship within the UK, with international shipping options introduced later.

How long does delivery take?
As each individual product is printed and manufactured to order, delivery times will vary depending on the item. Typically, production is 2-5 working days, and delivery is 2-3 working days. More details will be provided once the main website launches.

Can I return or exchange a product?
Each product is individually printed, handcrafted, and made to order, with production beginning as soon as an order is placed. Because of this, cancellations, returns, or exchanges are not possible unless there is a manufacturing fault. If you receive a faulty item, please contact our customer service team as soon as possible so we can assist you.

Our returns policy will be available when the full website launches.

PRODUCTS

What kind of products does Zanoogo offer?
Our product range includes:

Elegant homeware & furniture – Featuring beautifully crafted throws, occasional chairs, footstools, and lampshades, with fabric and wallpaper coming soon.
Artful clothing & accessories – Including silk kimonos, chiffon sarongs, statement scarves, and other high-quality wearable pieces.
Stunning wall art – Exquisite artworks printed on paper, canvas, or metal, available framed or unframed.

Can I purchase products now?
Not yet—our full product range and eCommerce functionality goes live in Spring, 2025. Until then, if you have any questions, feel free to contact us.

Why can’t I place an order yet?
We’re currently in the pre-launch phase, and our full eCommerce website will go live in Spring, 2025. Right now, you can explore our collection and sign up for updates to be the first to know when orders open.

Can I reserve a product before the website launches?
At this stage, we are not taking pre-orders, but you can sign up for our newsletter to receive early access updates and launch announcements.

Will more products be available at launch?
Our core collection will be available from launch, with additional designs and new products introduced over time.

How are Zanoogo products made?
Each item is made to order by skilled artisans and manufacturers in the UK. We use high-quality materials and techniques to ensure the artwork is not just printed but fully integrated into each product.

How sustainable are Zanoogo’s products?
Sustainability is important to us, and our manufacturing partners strive to maintain responsible working processes, minimising the use of non-sustainable materials wherever possible. This includes using water-based inks, reducing and recycling waste in production, and opting for recyclable packaging such as cardboard wherever feasible.

We are continuously working to improve sustainability practices, and more specific details will be shared as they develop.

STAYING IN TOUCH

How can I be notified when the website is fully live?
The best way is to stay informed us to sign up for our newsletter. You’ll also see us on social media.

How can I contact Zanoogo?
You can reach us via the contact form [HERE], and we’ll be happy to assist.