Refunds & Returns | Zanoogo

Returns & Refunds
Zanoogo holds no stock of any products, as every piece is made to order for you – printed, hand-finished, and crafted with care in the UK. Because of this bespoke approach, our returns policy differs from businesses that hold stock or sell ready-made items.

Made to Order
Under UK consumer law, customers do not have the right to cancel or return items that are made to their specifications or clearly personalised – which applies to everything we sell. Each item is created based on your chosen artwork and product type, and cannot be resold.

That said, we care deeply about your satisfaction, so if there’s ever a problem with your order, please reach out. We’ll always do our best to put things right.

Damages and Issues
Please inspect your order as soon as it arrives. If it’s damaged, defective, or not what you ordered, contact us within 7 days of receiving it so we can assess the issue and, if needed, arrange a replacement or refund.

To help us resolve things quickly, please include:

Your order number
A brief description of the issue
Clear photos of the product, the issue, and any packaging

Email us at help@zanoogo.com

Important Notes

Minor variations in colour, tone, alignment, or finish are part of the handcrafted and print-on-demand production process and are not considered faults.
We cannot accept responsibility for wear and tear, misuse, or accidental damage.
We’ll always help resolve courier-related issues, but we can’t be held responsible for delays once items are in transit.

Non-Returnable Items
Because every item is custom-made to order, we cannot accept returns or cancellations for any other reason, including:

You changing your mind
Accidental order placement
Courier delays outside our control

We do not offer exchanges on bespoke items. However, if you believe there’s been a production fault or error, please get in touch and we’ll look into it.

Refunds (if approved)
If a return has been agreed due to damage, defect, or an error on our part, we’ll let you know once we’ve received and inspected the returned item. If approved, your refund will be processed to your original payment method within 10 business days.

In most cases, we’ll provide a prepaid return label.

If we ask you to arrange the return yourself, please:

Use a tracked, insured courier service.
Repack the item securely in its original or equivalent protective packaging.
Keep your proof of postage and tracking number.

Return postage will be refunded only if the item is confirmed to be faulty or an error on our part.

Please note: It may take a few more days for your bank or card provider to complete the refund process on their end.

If it’s been more than 15 business days since we confirmed your refund and you haven’t received it, please contact us at hello@zanoogo.com

Trade Customers (Interior Designers, Stylists, and Businesses)
Orders placed by trade or business customers are treated as business-to-business transactions. These are not covered by the Consumer Rights Act 2015.

We cannot offer returns or refunds for change of mind, fair wear and tear, misuse, or accidental damage. Faulty or defective goods will be handled in line with our standard business terms.

Need Help?
We're here to support you. If you have any questions or concerns about your order, email us at help@zanoogo.com and we’ll get back to you as quickly as we can.