Privacy Policy

Last updated: 29 October 2025

Zanoogo Ltd (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your data when you visit or make a purchase from our website, shop.zanoogo.com (the “Site”), or otherwise interact with us.

Please read it carefully, as by using our Site or placing an order you agree to the use of your information as described here.

1. Who We Are
Zanoogo Ltd is a UK-based company that creates bespoke, made-to-order products featuring original artwork. We operate the Site and are the **data controller** responsible for your personal information under UK data protection law.

Our online store is powered by **Shopify**, which acts as our **data processor**, helping us run the website, process payments, and manage orders securely.

2. What Information We Collect
We collect and process personal information needed to provide our products and services to you, including:

Contact details: your name, billing and delivery addresses, phone number, and email address.
Order information: products ordered, order numbers, prices, and delivery details.
Account information: if you create an account, your username, password, and preferences.
Payment information: payment method and transaction details. We never see or store your full card details. All payments are processed securely by Shopify Payments, Stripe, PayPal, or other trusted third-party payment partners, who handle your information in line with PCI-DSS data security standards.
Communications: any information you provide when contacting us (for example, through email or the contact form).
Device and usage information: such as your IP address, browser type, and how you use our website. This helps us keep the Site secure and improve its performance.

We do not collect or store any sensitive personal information, nor do we knowingly collect data from anyone under 18 years of age.

3. How We Collect Your Information
We collect information in the following ways:

Directly from you, when you browse, purchase, or contact us.
Automatically, through cookies and similar technologies when you visit the Site.
From our service providers, such as Shopify, payment processors, and delivery partners, who help us fulfil your order.

4. How We Use Your Information
We use your personal information only for legitimate business purposes, including:

Fulfilling your orders and providing customer support.
Processing payments and arranging delivery.
Managing your account and communicating with you about orders, updates, or issues.
Improving our website and understanding how visitors use it.
Marketing and updates, where you have opted in (you can unsubscribe at any time).
Legal or regulatory requirements, such as tax, accounting, or fraud prevention.

We never sell or rent your personal information to anyone.

5. Sharing Your Information
We only share your information where necessary to provide our services, such as:

Shopify (website hosting and ecommerce platform).
Payment providers (Shopify Payments, Stripe, PayPal).
Fulfilment partners (for order production, packaging, and delivery).
IT, analytics, and security providers (for example, email hosting or fraud prevention tools).

All service providers process your data only on our instructions and under strict data protection agreements.

6. Cookies and Analytics
We use cookies to operate and improve our website, to remember your preferences, and to measure performance.

Some cookies are essential for the site to function; others (such as analytics or marketing cookies) are optional and used only with your consent.

For more details or to manage your preferences, please see our [Cookie Policy](#).

7. Marketing Preferences
If you subscribe to our newsletter or updates, we’ll use your email address to send you news, inspiration, and occasional offers.

You can unsubscribe at any time by clicking the link in our emails or contacting us directly. If you unsubscribe, we’ll still send essential communications such as order confirmations or service updates.

8. Data Retention
We keep your information only for as long as it’s needed:

Order and transaction data is kept for at least six years to meet UK tax and accounting regulations.
Marketing and account information is retained until you unsubscribe or request deletion
Other data may be kept for a reasonable period to resolve queries, manage legal obligations, or improve our services.

Once no longer needed, your information is securely deleted or anonymised.

9. Security of Your Information
We take appropriate technical and organisational measures to protect your data against loss, misuse, or unauthorised access.

However, no online system is completely secure, so we recommend avoiding sending sensitive information by unsecured email or message.

10. Your Rights
Under UK data protection law, you have the right to:

Access the personal information we hold about you.
Correct inaccurate or incomplete information.
Delete your personal data (where legally possible).
Withdraw consent where you have previously given it.
Restrict or object to certain types of processing.
Request a copy of your data in a portable format.

To exercise any of these rights, please contact us at help@zanoogo.com. We may need to verify your identity before completing your request.

11. International Transfers
As our store is hosted by Shopify, your data may be transferred and processed outside the UK or European Economic Area.

Shopify uses recognised legal safeguards, including the UK’s International Data Transfer Agreement (IDTA) and the EU’s Standard Contractual Clauses, to protect your information when it’s processed overseas.

12. Complaints
We take privacy seriously and will do our best to resolve any concerns directly.

If you are unhappy with how we’ve handled your data, you have the right to raise a complaint with the Information Commissioner’s Office (ICO): https://www.ico.org.uk

We would always prefer to discuss your concerns with you first, so please contact us before escalating your complaint.

13. Updates to This Policy
We may update this Privacy Policy occasionally to reflect changes to our practices or for legal and regulatory reasons.

Any updates will appear on this page with a revised “last updated” date.

14. Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

Email: help@zanoogo.com

Postal address: Zanoogo Ltd. Suite 323, Maddison House, 226 High Street, London CR9 1DF, United Kingdom
(Please note this is a correspondence address only. Our registered office is held separately for legal purposes.)