Customer Commitment
Our commitment to you, our customers
We believe in doing things properly, with care, with creativity, and with a genuine respect for the people who choose to buy from us.
Here’s what you can expect from us:
We’re here if you need us
Whether you’ve got a question, a concern, or just want to share a thought, we’re listening. You can reach us by email, phone, or live chat during normal working hours. We aim to respond within one working day, and usually much faster.
Feedback matters
We’re always looking to improve, and your feedback helps us do that. We may occasionally get in touch after your purchase to ask how things went. However, we’ll always respect your space if you’d rather not be contacted. Either way, your voice helps shape the future of Zanoogo.
Handcrafted with care
Every piece we make is designed with intention and crafted with pride. But if something isn’t right, or doesn’t arrive in the condition it should, please let us know. We’ll always do our best to resolve the issue quickly and fairly.
A few words on returns
Because all our products are made to order, and featuring artwork you’ve chosen yourself, we can’t accept returns unless the item is genuinely faulty. These aren’t off-the-shelf products that can go back on a shelf. They're made just for you.
That said, if you’re unhappy with something, please don’t hesitate to get in touch. We’ll do everything we can to help, and we’ll always treat you with fairness and respect.
Keeping things open and honest
We believe in clear, honest communication. If something changes, such as a delivery time, or a product update, we’ll keep you informed. And we’ll always treat your personal information with the confidentiality and care it deserves.
We're a small team, building something we really believe in. So thank you for being part of it.
If there's ever anything you'd like to ask or share, we're just a message away.
